How can I place an order?
The quickest and easiest way to place an order, is to use the downloadable
order forms from our web page and fax to (07) 3219 9577
Orders can also be placed over the phone, or by e-mailing
sales@designerfolders.com.au.
Do you have a minimum
invoice value?
To be invoiced
and "carried on account" we have a minimum invoice value of $100. For
amounts less than this, payment is usually by Electronic Funds Transfer
(EFT), Australia Post COD or Credit Card prior to despatch.
Is there a
minimum dollar amount required for delivery?
We are happy to
deliver any size order, however freight is charged accordingly.
What
methods of payment do you accept?
We accept
Cheques, Electronic Funds Transfers(EFT's) into our bank account or any of
the 3 major Credit Cards (Visa, Mastercard & Bankcard).
We do not accept Amex or Diners Club Cards.
Is it possible to have an account?
Usually
for new client's we require the first 3 orders be paid using on of the
following payment methods. Electronic Funds Transfer (EFT), Australia Post
COD or Credit Card (any of the 3 major cards). After that, we can forward
an Account Application and once approved this will allow you
to operate an "Account Facility" with DF. Providing you can maintain an
average monthly expenditure of $300, you can continue to operate this
facility and we will issue monthly statements, after which payment for ALL
INVOICES from the previous month, will fall due for payment by the 15th of
the next month.
What areas do you deliver to?
We can deliver to anywhere in Australia.
For any other areas please
contact us and we can make arrangements.
How will my
order will be delivered?
We use
Fastway for local
deliveries,
Australia Post for smaller orders interstate, and Startrack Express for
bulkier orders or where a quicker service is requested for all country and
interstate deliveries.
Customers are welcome to arrange to pick up their orders when a minimum of
2 hours notice is given.
We also offer Express Post for urgent orders.
Are prices
inclusive of G.S.T?
Generally, all prices are G.S.T inclusive.
How long does
it take to process my order?
Lead time
varies depending on the products ordered and our production schedule.
Some products are readily available "Quick-Ship"
and can be dispatched
within 24 hours,
while other LOW demand items "Stand-By" are usually made up to order and
can take 1-2 weeks.
As a general rule, for Postscrew and Gallery albums, you should allow 2
weeks and for Bookbound albums, please allow 3-4 weeks from date of order
placement.
Do you sell
direct to the public?
Not as a
general rule, unless there are exceptional circumstances.
WHAT PRODUCTS DO I NEED TO START?
If you're just starting out in the industry, we recommend you start with as little stock as possible.
Obviously, it's important to be able to show and present your work in a professional manner to expect the best return for your efforts. For this reason, we suggest you establish some package/pricing structures to suit your target market and your images. In our experience the best way to sell more images is to present them as a collection(in an album). If you present them singularly, then client's can buy them singularly, hence sales will generally be somewhat less.
DO MOST PHOTOGRAPHERS OFFER WEDDING PACKAGES?
Yes. It appears a large majority of photographers offer a selection of packages as a method of insuring a minimum spend or minimum committment(similar to mobile phone companies). However, be careful, it's best not to have too many packages or it can become too confusing for the Bride & Groom. (Generally 3 - 5 packages is the most common). It's important to be able to display and demonstrate what each of these packages consists of. We can advise you on what some of these packages typically consist and help you with suggestions regarding the most popular album materials and styles.
The packages should be considered as a starting point(stepping stone). After the honeymoon, the B & G should be invited back to your studio to work through an album planning session enabling them to design the album of their 'dreams'. The album planning stage helps stimulate sales of extra pages because most B & G's generally want more than the minimum.
SHOULD I USE PROOFS OR FIRST RUN PRINTS?
A large majority of photographers now use first run 7x5's for several reasons. Firstly, first run prints are the most cost effective. Secondly, 7x5's can be used in the album planning session and in the final album leaving only 10x8's to be ordered from the Lab - reducing reorder costs substantially. Any left-over 7x5's can be used to fill family/friends reorders, however some prefer to offer these to the B & G at a reduced rate to save the photographer having to store them.
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